Client Manager, Commercial Property & Casualty
Joan takes a sincere interest in client needs and works to understand their interests to provide the best insurance solutions. This drive to learn and her determination to advance in her career is why she has thrived as an Client Manager of the Commercial Property & Casualty Insurance division at Britton Gallagher, where she has served as an invaluable member since 2003.
Joan brings a strong customer service acumen to her role as Client Manager with experience in the hospitality and entertainment industry as an event planner. She develops meaningful connections with clients and prospects. She’s a glass-half-full thinker with a spirited nature. She truly cares about Britton Gallagher’s clients—she’s the type of person who wants to make your day. She does exactly that, by delivering top-notch customer service.
Outside of the office, Joan is an avid volunteer who has a tough time saying no to her children’s school and activities. She has three kids—Emily, Garret, and Liam. She’s a lover of music and theater and believes that tough moments can be conquered if you “turn up the music.” Her attitude: There’s a solution to every problem. Joan seeks out new experiences and focuses on learning something new every day.